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Jess.Sg was started in 2008 by a bag lover, whom wants to bring to customers choice of more affordable authentic branded bags and special bags ranges. With overwhelming support from our customers, we decided to establish a website for online shopping and ordering tracking website. At Jess.Sg, user will be able to check on the latest design, stock availabilities, order tracking and even chat with us live. From the website, you will also have link to our twitter, facebook and Ebay auction site. We will be holding sales and promotions through Jess.Sg periodically. Else you might want to visit our retail Store at 132A Telok Ayer street. Do sign up and subscribe to our newsletter for more information and updates.
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Is your product new and authentic?
Jess.Sg will only deal with authentic new bags and accessories.Singapore having very strict rules on IP regulations, it would be a serious offences to deal or trade with imitation or copy goods. For most of our products, it will normally be accompany with either orginal tag, gifts receipts or original packaging to assure our customer on the authenticity. Customer could also bring their purchased product for authentication with any boutique.
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What brands/products does Jess.Sg carries?
Currently, we are carrying range of authentic products from Kate Spade, Coach, Long Champ , Burberry, Prada, Miu Miu, Louis Vitton and Gucci. We have lots of stock available, with varies quantities. We are still looking out for new brands, do feel to let us know if you have any sugguestions.
If you do have any brands/products which you like and not available, please feel free to contact our customer service staff at by email at sales@jess.sg.
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Can I view the product before purchasing?
Please feel free to drop by our retail store to view the product, reservation policy applies..
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As our products are available in both store and online store, purchasing of the product will be on first come first first basis.
Customer has a choice to proceed to our retail store.
For Reservation, below information is required
Name:
Address:
Contact HP:
Item:
Kindly note that we have to strictly follow by our reservation T&C :
1. Reservation without deposit is valid for 48hours
2. We reserve the right to release the item upon the end of the reservation time-frame
3. To deposit $50 to DBS Current 047-901708-9, reservation will be hold for 30 days.
4. Upon end of the 30 days (Jess.Sg Pte Ltd will contact customers for collection or delivery)
5. If we’re unable to contact customers due to whatsoever the reason, we reserve the right to cancel the order and release item out for sales.
6. Deposit paid will then be forfeited.
7. Jess.Sg Pte Ltd reserves the rights to amend our reservation policy when it’s deem required
8. For any enquiries, please do not hesitate to contact 62236960 (Mon to Sat : 10:00am to 8:00pm) 90082718 (After office hour) or email to sales@jess.sg
Where is Jess.Sg Store Located?
Does Jess.Sg do preorder for non-stock product?
We will be glad to help, do drop an email to us at sales@jess.sg for further discussion.
Pre-order are subjected to availability of stocks, and deposit will be required.
ORDERING
What are my payment options?
Jess.Sg E-store accepts payment via Paypal which means all major credit cards such as Visa, Mastercard and American Express credit cards can be used. Note that Jess.Sg are absorbing all service charges incurring for inbound payment via Paypal. We do also accept Local Bank Transfer(LBT) (Singapore Only), to our accounts in POSB, OCBC and UOB Bank. Do drop us an email at sales@jess.sg once you have transferred the money via LBT. We would confirmed and send a email/sms to confirm the transfer within 48 hours. Note that for all pending orders, orders will only be confirmed only if we received the payment within 48hrs, else Jess.Sg reserved the right to cancel the order and release the reserved product.
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Banks/Account |
Account No/Address |
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DBS Current Account |
047-901708-9 |
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PayPal Account |
How do I navigate through Jess.Sg?
What is the currency used for the price listed in Jess.Sg?
All prices listed on the Jess.Sg website are quoted in Singapore Dollars.
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What is Jess.Sg's pricing & discount policy?
Jess.Sg prices are extremely competitive. We have source from the cheapest store possible to bring the maximum saving to our customer. However, due to the differences in taxation and exchanges rates, the pricing could varies from time to time. What distinguishes Jess.Sg is our customer service and attention to details. We will be organising sales event periodically for both on our Store and E-store. Do subcribe to our newsletter for more updates.
Is the price inclusive of Goods and Services Tax (GST)?
Jess.Sg is delighted to inform that we are absorbing all Goods and Services Tax for the moment.
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How do I order online?
Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you have finished shopping, select the "Check Out" feature to begin the checkout process. Once you have entered your shipping and billing information, and your preferred payment method, you can submit your order. You can also access your order anytime by logging back into your account.
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Can I order via sms/email?
Orders can be placed over the phone by calling Jess.Sg sales line: +65 9008-2718. Our friendly and helpful sales representative will assist you with your order. Our customer care representatives are available to assist you from Monday through Saturday, 11:00hrs - 20:00hrs (UTC/GMT +8 hours). Jess.Sg will be most willing to assist in placing order for the first time visitor to our website, we will assist in creating the account for you, with the order place in, thereafter the account will hand over to you.Note that the product ordering is based on first come first served basis, as our website is operating 24/7.
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Are online transactions secure?
Jess.Sg assures that all transactions conducted online are completely secure. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
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What is the minimum quantity required for each item ordered?
Jess.Sg has no minimum order requirement for most products on our website. The minimum quantity for each product is listed in the product description. You are welcome to place an order in any quantity above our minimum order. If you would like to see a product prior to making a purchase, you are welcome to drop by our retail shop for viewing.
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How much would it cost to ship to international locations?
International shipping charges will varies, calculation will be based on location, weight, dimension and choice of shipping agencies (Fedex/ UPS/ DHL/Speedpsot). Upon confirmation of the order, Jess.Sg will contact you on your preferred choice and provide you with the cost.
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SHIPPING & FULFILLMENT
How do I check on the status of my order?
You will be able to check the status online on our website, upon logging in. Else, you may call us at +65 9008-2718 or email us at sales@jess.sg . When contacting us, please quote your name and order number. We will respond to all inquiries within 24 hours for email queries.
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What are Jess.Sg' shipping methods & costs?
To facilitate our customer's busy schedule, we have provided a few option of delivery/shipping choice below. After checking out, our customer service will reconfirm on the shipping choice and advise on the payment for the shipping cost.
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Local Delivery Choice |
Location |
Cost |
Remarks |
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Self Collect |
Jess.Sg's Retail Store |
NA |
|
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Courier Service |
Any Location in Singapore, with delivery timing choice. |
SGD$8 |
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International orders will have to be via DHL/ Fedex/ UPS/Speedpost, cost will varies depending on location, weight and dimension. Will be advise separately upon confirmation of order.
Will I receive the tracking information of my orders?
Once your Jess.Sg order has been processed, you will receive an email confirmation for your order. This email will contain details of your order including your order number, product description and the payment due. A second email will be sent once your order is ready to be shipped.
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How long does it takes to receive products?
For ex-stock item, the deliveries will be within 2-3 days, depending on the payment and shipping arrangement. For incoming stock items and pre-order items, Jess.Sg will advise accordingly on the estimate date of arrival. In the case of a rush order, please contact our friendly customer service representatives at: +65 6233-6960 during office hour, or you can drop us an email at sales@jess.sg
RETURNS & CLIAMS
Do you accept rush orders?
Jess.Sg is committed to customer service excellence. We understand that there could be times when you need rush order. For such cases, Jess.Sg will do our best to expedite the order. All additional shipping and handling costs would be made known to the customer and agreed upon before we process the expedition. Please call Jess.Sg customer service at +65 6223-6960 to enquire further.
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What is your refund and exchange policy?
At Jess.Sg, we want you to be completely satisfied with your purchase. Our products goes through strict quality check before they are delivered to you. Hence, we are confident that you will be happy with the quality of our products. We do encourage the customer to do a detail check on the product upon receiving it, else the product is deem to be in good condition and Jess.Sg is not liable for any refund/exchange. For any manufacturing defects, Jess.Sg will be glad to investigate and provide our customer a satisfactory outcome.
For clearance, sales and special order items are not refundable or exchangeable.For all regular items, please return all orders in its original form, packaging and tags. We reserve the right to reject any returns and exchanges that do not meet these conditions.
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Can I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped. For all personalized items, once the order has been processed, we do not allow changes or cancellations to be made.We will refund any orders that are not processed via Paypal (International) or inter-bank transfer (Local). For paypal refund, we will not absorb the transaction charge involved (est 4%)
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How do I file a claim for damaged, defective or missing product(s)?
Please call our customer service department at +65 6223-6960 or email sales@jess.sg to initiate a claim. Please note that Jess.Sg is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS/ Fedex/ DHL/Speedpost ). As such, insurance are encourage for such shipment.
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SPECIAL SERVICES & PROGRAMS
Special arrangement with card, gift wrapping and flowers?
Jess.Sg will be most willing to help on such arrangement, note that additional charges applies if applicable. do give us call..
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Does Jess.Sg have an online affiliate program?
Jess.Sg does not have an affiliate program at this time.
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Does Jess.Sg have any partner programs?
We at Jess.Sg are always looking to add/create value for our customers.Hence if you are a budding internet retailers, wholesalers and industry partner, feel free to contact us for further discussions.To obtain more details, please email us at sales@jess.sg and submit your company profile and request. An account manager will be in touch with you shortly.
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Does Jess.Sg offer wholesale pricing?
Yes, we do work with wholesalers locally and abroad. For more information, please email us at sales@jess.sg.
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Does Jess.Sg exchange links?
Parties interested in exchanging links with our website are welcome to email us at admin@jess.sg.
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Can I advertise on Jess.Sg website?
Interested advertisers can email us at admin@jess.sg.
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SECURITY & PRIVACY POLICY
What is Jess.Sg' privacy policy?
Jess.Sg is committed to protecting the privacy of our customers and using information responsibly. Please be assured that Jess.Sg respects your privacy. Any information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties. Please click here to read more about our security and privacy policy.
By using our website or purchasing a product from us, you have agreed to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy.We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use it.
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How does Jess.Sg use my personal information?
All information we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiry dates, billing address, etc.) that is collected is used only to bill you for products and services and will never be not distributed without your consent.
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What are cookies & how are they used?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. They make it possible for us to store contents of your shopping cart until you are ready to check out as well as to recognize your browser when you visit. By doing this, we can personalize your return visits and save you time during the checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.
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How does Jess.Sg collect information?
We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
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What is Jess.Sg's commitment to customer service?
Jess.Sg is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email to
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Contact Jess.Sg
What are Jess.Sg's retail hours of operation?
Jess.Sg's retail store are open from Monday through Saturday, 11:00hrs - 19:30hrs(UTC/GMT +8hours). Please call us at +65 6223-6960 to speak to one of our helpful customer service representatives. You can also email us at sales@jess.sg. We will respond to all email inquiries within 48 hours.
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How do I contact customer service?
Please email to sales@jess.sg or call us at +65 6223-6960.
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How do I provide general feedback or complains?
Please email to admin@jess.sg.
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Who should I contact regarding wholesale/merchandising enquiries?
Please email to marcom@jess.sg.
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Address: 132A Telok Ayer Street Singapore 068599. Map
Hotline : +65 31515-987, +65 6223-6960
SMS/ Whatsapp : +65 9008-2718
Black Berry Messenger PIN: 227BD177
Email: sales@jess.sg
© 2010 Jess.Sg. All Rights Reserved.